|
|
|
|
|
|
|
|
|
|
Our holidays are operated by While Away Holidays Ltd. ("the Company"). If the holiday is arranged directly with the Company all correspondence will be sent to the customer at the address specified on the booking form. All holidays in this brochure are sold subject to the following conditions: 1. Booking and Payment a) The customer must pay the deposits specified in the Company's literature giving details of the relevant holiday (hereinafter called "the brochure") at the time the booking is made and the balance eight weeks prior to departure or the full amount if the booking is made within eight weeks of departure. The booking is not accepted and no contract exists until the date shown on the confirmation issued by the Company. If the booking is not accepted the deposit paid and submitted with the booking form will be refunded. b) Alteration or cancellation by a customer of an accepted booking will be subject to the provisions of paragraphs 4 and 5 of these conditions. An administration fee maybe charged on alteration of booking. c) If the customer does not pay the balance of the holiday price at the prescribed time the Company reserves the right to cancel the booking. d) The customer must have Holiday Insurance and supply details thereof to the company before departure. 2. Cancellation or Modification by the Company a) Every effort will be made to operate all holidays as advertised but the Company reserves the right, at its discretion, to modify or cancel any letting of accommodation or other arrangement at any time before departure. In the case of a villa becoming unavailable, the Company will , if possible, offer alternative accommodation or, if this is not acceptable, a full refund of the monies paid. b) The Company will not materially modify or cancel the letting before departure unless compelled to do so because of circumstances beyond its control. c) The Company also reserves the right to modify any letting after departure, if compelled to do so, because of circumstances beyond its control. When offering alternative arrangements, the Company will, use its best endeavours to provide an alternative in the same area. d) In the event of the Company cancelling the holiday and the customer receiving a full refund of all monies paid to the Company the customer shall not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation. e) The Company reserves the right to cancel any holiday if the customer does not comply with the booking conditions. 3. Force Majeure If war or terrorists activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, airport regulations and closures, unforeseen alterations to public transport schedules and rescheduling of aircraft or any other event outside the control of the Company either delays or extends the holiday or compels a change in the holiday arrangements, the Company cannot accept liability for any resulting loss, damage or expense. 4. Cancellation by Customer/Company If the customer cancels the arrangements after the booking is accepted or the booking is cancelled by us. The following will be payable or forfeited as the case may be: More than 49 days before departure - the deposit. 48-29 days before departure - 50% of the holiday cost. 28-15 days before departure - 75% of the holiday cost. Less than 14 days before departure - 100% of the holiday cost. 5. The holiday price is subject to surcharges caused by: Government action or currency fluctuations. 6. The Company's Liability to the Customer. a) The Company accepts liability for the negligent acts and/or omissions of their employees, or appointed agents, in so far as they relate to the holiday booked. The act or omission must be directly relevant to holiday arrangements made by the Company of its authorised representatives. b) In all cases the Company's liabilities to any one person shall not exceed twice the cost of the person's holiday. c) The Company shall not be liable for acts or omissions caused by third parties or any person not on the Company's employ or being its authorised agent, appointed by the Company in writing. d) The Company is not liable for any transfers between the airport and the holiday accommodation, e) Any appointed agent is not authorised to make arrangements for excursions or any another type of holiday activity on behalf of the company. 7. Complaints In the event of any dissatisfaction with the accommodation or any other service provided by the Company at the villa the matter must be reported immediately to the local representative or agent so that action can be taken to remedy the problem. Any complaint made to the Company after the holiday should be made in writing within 15 days of return. 8. Brochure Information a) The Company's brochure contains statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to describe fully and as honestly as possible the accommodation offered and every reasonable attempt will be made to supply what has been described. b) Any client or clients who through unruly behaviour or infringement of hotel or apartment regulations or local laws, upset the enjoyment of other clients may be evicted from their accommodation and be requested to find alternative accommodation at their own expense until the day of their return flight. c) Special requests regarding car hire or any other aspects of your holiday should be made at the time of booking and will be passed on to the relevant supplier. Such requests will be noted on the customer's Invoice but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, the Company regrets that it cannot accept liability for any subsequent failure on their part to comply with such requests. d) In the case of house or apartment rentals the customer is responsible for leaving the holiday accommodation occupied, together with all furniture and effects, clean and in good order and conditions. The customer undertakes to inform the Company of any damages to the accommodation or its contents during his or her occupation and to pay for any damage or missing items, telephone charges and excessive or unusual services consumed. Properties let to the customer may only be used for the accommodation of the persons named in the booking form unless otherwise agreed in writing by us. Sub-letting or assignment arrangements are not permitted. 9. Jurisdiction This contract is made on the terms of these booking conditions which are governed by English Law and client shall submit to the jurisdiction of the English Courts. While Away Holidays Ltd. Registered in England and Wales No. 2898735. Registered Office: Highland House, Albert Drive, Burgess Hill, West Sussex, RH15 9TN. Director: JM Robertson.
|
|
